WhatsApp CRM Platform
Multi-tenant SaaS that turns WhatsApp into a full CRM with AI auto-replies, contact management, and media archival.
The Challenge
Businesses using WhatsApp for customer communication had no way to manage contacts, track conversations, or automate responses without switching to expensive enterprise APIs. They needed a CRM that worked with their existing WhatsApp number — no migration, no new phone numbers, no per-message fees.
Our Solution
We built a multi-tenant SaaS platform that connects to WhatsApp Web and adds a full CRM layer on top. Each user gets an isolated Docker container with their own Chrome session, database schema, and AI configuration. A central gateway handles authentication, billing, and orchestration across all instances.
AI-Powered Auto-Replies
Customizable AI personalities that respond to messages automatically with context-aware, brand-aligned messaging across multiple AI providers.
Contact Management
Smart filtering, tagging, notes, and AI-generated contact summaries. Track warm leads, pending actions, and new conversations at a glance.
Media Archival
Automatic download, cataloguing, and deduplication of all shared media. Searchable photo library with captions and organized storage.
Real-Time Sync
WebSocket-based live updates. Incoming messages, status changes, and contact updates appear instantly across all connected sessions.
Horizontal Scaling
Multi-tenant architecture with isolated Docker containers per user. Each instance runs independently with its own Chrome session and database schema.
Privacy-First Design
DOM-only data extraction — no reverse-engineered APIs. All message data stays within the user's own infrastructure.
Architecture
The platform uses a gateway-and-slice architecture. The gateway handles auth, billing, and routing. Each user slice is an isolated Docker container running its own Chrome instance, backend server, and database schema.